How often should I clean out my new pet?   

You should clean your pet out at least once or twice a week. A regular clean out not only provides a hygienic and safe environment for your pet, but also the ideal opportunity to bond with them and check them over.


What age do I need to be to purchase a pet from you?  

You must be at least 18 years old to purchase a pet from us.

The welfare of the pets we sell in stores is our highest priority and we reserve the right to refuse the sale of a pet where our colleagues feel it is not in the pets best interests.


Who do I speak to if I have a query about my new pet?  

Our friendly, knowledgeable store colleagues are on hand to help with any questions you may have.

Alternatively you can contact our customer service team on 02380 433993 between 9:30am – 17:00pm Monday to Saturday or you can e mail us at i[email protected]


What do I do if the product I want is out of stock?   

We receive deliveries into our shop on a regular basis. We can also order specific stock on your request, please don’t hesitate to ask us!


Why shouldn’t rabbits and guinea pigs live together?  

Although both species are very social and love company, rabbits and guinea pigs have differing nutritional needs. It is also possible for a rabbit kicking out in play to severely injure a guinea pig.

For these reasons we will not sell a rabbit to live with a guinea pig or vice versa.


How do I return items bought in store?   

Please return the item to any Woolston Petshop store with your proof of purchase where our friendly store colleagues will be able to assist you. See our Terms and Conditions page for further details.

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